ESTABLISHED IN 2010
Frequently Asked Questions (FAQs)
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Find answers to the most common questions about [Your Product/Service]. If you can’t find what you’re looking for here, please contact us.
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Our products are much cheaper than other retailers as we ship your product directly to you. By selling our jerseys solely online, we are able to price so aggressively, as we have completely cut out:
- The Middle Man
- Rent and Utilities
- Employee Overhead
Allowing us to keep our products very affordable and economical.
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Please expect a confirmation email within 24 hours after your purchase. Please make sure to check your email’s spam/junk folder as well. Tracking numbers and instructions will be provided to you via email roughly 7-10 business days after your order placement, or even sooner at times. If you still have not received a confirmation email or tracking information, please contact us at service@jerseycastle.com as you may have entered your email incorrectly by mistake. We will send you your order information manually in this case!
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Your jerseys will arrive in perfect, brand new condition and quality! Should your experience be anything short of this, please make sure to contact us in order to rectify it. We want to make sure you are fully satisfied with your jerseys and experience!
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The printing and font used for the jerseys is tailored and specific to each team! It is NOT generic. It will be the same design as the one used by players on the field!
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Patches are quite literal patches that represent the competition a team is participating in. They go on the sleeves of jerseys. A popular example of this would be the Champions League patches! Please note these are optional and not to be confused with the team’s official emblem/crest. The team’s emblem/crest is already included by default!
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- For the absolute best care and longer lifespan of your jersey, we recommend hand washing and air drying.
- If machine washing, always check the laundering instructions on the items for special care instructions. Most apparel includes specific laundering instructions that should be followed closely to minimize stress to the fabric.
- We also have washing recommendations and tips on the product description here on our site!
- Follow the laundering instructions as stated on the tags. We have seen apparel last for years when the laundering directions are followed correctly during each laundering. Usually, most sports apparel requires a cold water wash to reduce fading.
- To better protect printed apparel during washing, turn apparel inside-out to protect the printed names, numbers, and patches.
- Hang or lay flat to dry your apparel since the heat and agitation from tumble dryers can shrink fabric and damage printing. Many directions recommend “tumble dry low,” but you can make your apparel last even longer with gentle treatment. Most lightweight sports apparel dries very quickly with hang drying.
- Do not iron logos and patches. The intense heat can scorch the fabric and destroy the printing on your apparel.
- In general, we recommend hand-washing with a mild detergent and air drying whenever possible.
WASHING INSTRUCTIONS>>
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If you choose standard shipping, your item(s) will arrive in roughly 14-21 days! We greatly appreciate your patience both out team and the shipping carriers are working as fast as possible in order for your package to arrive as quickly as it can, in the best condition!
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If your size does not appear on the scroll-down menu, then we are out of stock for that particular size. Due to customer requests, we are working to expand the number of XXXXL and larger items. We would love to carry everything in all sizes, but unfortunately many items are not offered in larger sizes. All sizes we currently have are listed on our website. Please check our website again soon as we often are able to restock sold out sizes.
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For your convenience we have a size chart with approximate measurements available for all our products. Every jersey has a different style and design so measurements may vary a bit from those in the charts. If worried about the fit, we typically recommend going 1-2 sizes above your usual t-shirt size for a better chance of a good fit, especially when the jersey is customized! We also offer a no-hassle return policy on most of our products, so if you do happen to purchase the wrong size you may simply return any non-customized item in its original condition for an exchange! Please note that all sales of customized items are final. We encourage you to visit our return policy for more details.
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We will notify you by phone or email if an item in your order is no longer available. Any remaining in-stock items in your order will be processed and shipped as usual.
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As a measure of fraud prevention, we verify that the billing address and card verification value (cvv) you provide matches the information your credit card company has on file. For the fastest processing, be sure to provide accurate and complete billing and shipping information. Our orders are processed through an automated billing and shipping system. We will call or email to verify orders that our automated system cannot process. We appreciate your patience while we take these additional security measures for your protection.
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Please accept our apologies if the carrier did not deliver your package in good condition. Sometimes accidents out of our control may occur. Just contact us within 10 days after the delivery, and send us pictures of the damaged item via email. We will file a claim with the carrier and replace your jersey as efficiently as possible!
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The jerseys we have up for sale are ALL fan version replicas, We unfortunately do not have player version jerseys available.
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We do not charge taxes on your orders, and you should not be charged any additional fees by customs. Please note that this may be subject to change by your country, however it is highly uncommon to occur. You are responsible for any customs fees, assessed by your country, should there be any.