Guarantee Terms

At Jersey Castle, we want you to shop with confidence. While most orders arrive without issue, we understand that circumstances beyond our control—such as postal delays or international customs—can sometimes affect delivery. If your package is lost or seized by customs, we will promptly resend your order at no additional cost. This guarantee reflects our commitment to ensuring you receive the products you’ve purchased, regardless of unforeseen delivery challenges.

Please note that our Delivery Guarantee does not cover orders placed with incorrect shipping addresses entered at checkout. In such cases, we recommend contacting both the carrier and our support team for assistance.

General Requirements and Restrictions

• Authorized Purchases Only: Our Delivery Guarantee applies only to purchases made directly through JerseyCastle.com.
• Proof of Purchase: To make a claim, you must provide proof of purchase or ownership. An order number, receipt, or other verifiable documentation will be required.
• Exclusions: We cannot guarantee delivery when errors occur due to incorrect addresses entered at checkout.

Delivery Guidelines

Jersey Castle reserves the right to verify information, require proof of purchase, and deny guarantee requests in cases of suspected fraud or abuse. This Delivery Guarantee may be amended or terminated at any time without notice.

For any questions about your order or to begin a delivery claim, please contact us at service@Jerseycastle.com